Privacy Policy

1. About this policy

This policy explains how Clinton Barker Property collects, uses, discloses and protects your personal information when you visit this website or contact Clinton Barker, a licensed land agent (RLA 337786) affiliated with eXp Realty Australia (RLA 300185).

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using this website or contacting us, you agree to the information handling practices described in this policy.

2. What personal information we collect

When you submit an enquiry through this website's contact form, we collect the enquiry type you select, your name, and at least one way to reach you (email address and/or phone number). Depending on the type of enquiry, we may also collect a property address or general location, a business name (for business sale enquiries, and only if you choose to provide it), and any message you write.

If you arrived at this website through a marketing link — for example, one containing campaign parameters or a click identifier — your browser may also privately remember which campaign or referring page led to your visit, and the page you first landed on, for up to 90 days. This stays in your browser only and is included with your enquiry only if you submit the contact form. We never collect or store your IP address as part of this.

Beyond what's described above, we do not collect any other personal information through this website.

3. How we collect it

We collect personal information directly from you when you complete the contact form on this website, or when you contact us by phone, email or social media. We do not collect personal information from any other source without telling you.

4. Why we collect it and how we use it

We collect and use your information to respond to your enquiry, provide real estate services you have requested, prepare property appraisals, keep you informed during a transaction, send you information you have asked for, and meet our legal obligations.

We only use your information for the purpose it was collected, a related purpose you would reasonably expect, or where you have separately agreed.

5. Who we share it with

We do not sell your personal information. To operate this website and respond to enquiries, your information may be processed or stored by the secure website hosting, database and email delivery providers that support this site. We may also share your information with eXp Realty Australia, and with government or regulatory bodies where required by law.

6. Cookies and analytics

This website does not currently use Google Analytics, Meta/Facebook Pixel, Microsoft Clarity, Plausible, or any other analytics, advertising or tracking platform. If we add analytics or similar tools in future, we will update this policy first to describe what is used and why.

Separately, this website uses your browser's local storage (not cookies) to privately remember, for up to 90 days, whether your visit came from a marketing campaign or another website — for example, campaign parameters or a click identifier from an advertising link, and the site you were referred from. This information stays on your device and is only sent to us if you submit the contact form. It is not shared with any third-party analytics or advertising service.

7. Overseas storage and disclosure

The service providers that support this website may store information on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information continues to be handled consistently with the Australian Privacy Principles.

8. How we protect your information

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure. No method of transmission over the internet is completely secure, but we work to safeguard the information we hold.

9. Accessing, correcting and deleting your information

You may request access to or correction of personal information we hold about you, or ask us to delete it. We will consider deletion requests and will take reasonable steps to destroy or de-identify personal information when it is no longer required, unless we are required or authorised to retain it by law or for another permitted purpose. To do this, contact us using the details below. We will respond within a reasonable timeframe. In limited circumstances permitted by law, we may need to decline a request — if so, we will explain why.

10. Marketing

Submitting an enquiry through this website does not add you to any marketing list. We only send marketing communications where you have agreed to receive them or would reasonably expect to. You can opt out at any time by contacting us, and we will act on your request promptly.

11. Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

13. Changes to this policy

We may update this policy from time to time. The current version will always be available on this page, with the date it was last updated shown at the top.